Top 5 Reasons SYSPRO Customers Need CyberStore

The landscape of doing business has changed over the last few years. With the demand for more self-service and the need to find alternate ways to do business, having an e-commerce presence that goes beyond the cart is more important than ever. Here are our top five ways you can benefit with CyberStore. 

1. Increase customer satisfaction and loyalty – What better way to drive customer satisfaction and loyalty than to have a tool to get them the information they want, when they want it. Whether they need to print an invoice, look at their account aging, look up a part number, or simply purchase goods, having a convenient place to do this is key. If doing these things is easy for the customer to accomplish on their own, they will keep choosing to come back to you as their supplier.
2. Reduce Workload – While having access to the above-mentioned items is helpful to the customer, it is also helpful to you. Imagine reducing call volume for your sales or customer service team by nearly 70%, as some of our customers have. Billing and accounting departments do not have to spend so much time reconciling accounts because it is done for them through SYSPRO. Allowing you to put the time towards tasks that add more value to your business.
3. Increase Productivity – CyberStore can help you increase your productivity by having an easy place to find information. Reducing the need to search around for all the pieces of the puzzle, it’s all in one place. For example, you don’t have to look up every customer’s pricing individually, CyberStore looks it up for you in SYSPRO and displays the correct pricing in real-time. Automating the selling process, to make selling your goods an efficient and more productive process.
4. Decrease Friction and Eliminate Mistakes – When you must enter orders manually or have orders come through email, it leaves a wider possibility of human error. Whether something was entered wrong or an email gets missed, mistakes and extra steps can cause friction between you and your customers. Help eliminate this with CyberStore taking the orders and entering them automatically into your SYSPRO.
5. Expand Your Market – With having an e-commerce presence, you can expand into areas you maybe hadn’t been able to before. Reducing the workload and increasing productivity can all enable more time to devote to areas focused on growing your business. You can geographically expand, utilizing our shipping integrations, provide shipping quotes right to your customers in real-time and be able to ship anywhere. Or try something new that you have been wanting to do and just haven’t had the time to. The possibilities are endless!

We would love to chat with you about how CyberStore can benefit a business who uses SYSPRO. Just fill out the form below or give us a call (508) 845-6465, and we will be in touch to set up a time to chat.