At Dovetail, we don’t just do support…

We PLEDGE to provide assistance to our clients when they need it by giving remote technical help for the daily use of our products.

• We Partner with our clients in a trust relationship in the spirit of collaboration, sharing resources and working together towards a common goal.

• We Listen within every conversation, understand the context without assumption, probe with follow-up questions and discover the end goal behind the request.

• We Explain how things work by sharing knowledge tied to the facts of the situation, describing what needs to be done.

• We Demonstrate to show how things are done, leading the client through examples on the topic at hand.

• We Guide our clients through the solution allowing them to take the lead in the task at hand.

• We Enable our clients, delivering resources and confirming understanding of the resolution path to transition to a logical closure point.